User Interviews

Recruit, schedule, run, and analyze user interviews in one streamlined workflow

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User Interviews for Mac OS X

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Info updated on: Aug 02, 2026

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Skip the theory and get straight to conversations that move your roadmap. Start by turning open questions on your roadmap into a short learning plan. In User Interviews, you translate goals into topics, draft a screener, and define quotas for who you need to talk to. Build a discussion guide from templates, set consent language, and choose session length and format. When resources are tight, select remote sessions and shorter slots; when depth matters, plan contextual visits. Sync calendars, set incentives and no‑show rules, and publish availability in minutes.

Recruit in two ways: invite your own customers or tap a participant panel. Use targeting filters to reach people by location, device, OS, browser, or behavior. The screener supports branching logic and auto‑qualification, so only the right people can book. Scheduling handles time zones, reminders, rescheduling links, and prevents double‑booking. Need approvals or NDAs? Add them to the booking flow. As quotas fill, the system pauses intake and alerts you to gaps.

Run sessions without juggling five tools. Launch built‑in video or connect your existing meeting app. Every interview can be recorded with consent, transcribed, and time‑stamped. Your guide appears beside the call with sections, timers, and quick probes. Observers can take structured notes, tag moments, and drop markers without disrupting the conversation. Afterward, create highlight reels, redact sensitive details, and share secure links with stakeholders who missed the live session. more

Review summary

Features

Recruiting management with panels and owned lists
Workflow management and study setup templates
Screeners with branching logic and quotas
Smart targeting by geo, device, OS, and browser
Scheduling with time zones, reminders, rescheduling
Incentive and no‑show management
Consent collection and NDA uploads
Built‑in video or external meeting integrations
Recording, transcription, and time‑stamped notes
Observer mode with tags and markers
Discussion guide editor with sections and timers
Highlight reels and redaction tools
Research repository with tagging taxonomy
Affinity clustering and theme extraction
Dashboard and analytics with ROI tracking
Survey and feedback management
Customizable workflows and fields
Integrations with Slack, Jira, and Docs
Role‑based access and secure sharing

How It’s Used

Product discovery interviews to de‑risk roadmap bets
Concept and prototype usability testing
Marketing message and headline validation
Onboarding flow optimization and drop‑off diagnosis
Pricing and packaging interviews with target buyers
Bug triage and developer UX sessions on critical paths
Churn investigation and win‑loss follow‑ups
Post‑launch feedback check‑ins for feature improvements
Support experience reviews to reduce ticket volume
Content and script writing using customer language
B2B stakeholder interviews across multiple roles
International recruiting with automated time zone handling
Diary study interview follow‑ups and debriefs
Sprint‑based continuous discovery cadence
Executive readouts with highlight reels and dashboards

Plans & Pricing

Pay as You Go (recruit)

$40.00 per Session

Unlimited researcher seats
B2C recruiting (Need B2B? See add-on below)
Automatic scheduling and incentive payments
1:1 and bulk messaging
Unlimited screener survey questions and pages
Screener survey skip logic
With PAY AS YOU GO : + $40 per session (Per completed session)
With Essential : + $250 per month billed Yearly (or + $300 per month billed monthly)
With PAY AS YOU GO : + $20 per session (Per completed session)
With Essential : + $125 per month billed Yearly (or + $150 per month billed monthly)

Essential (recruit)

$250.00 per month

Includes features of Pay As You Go plan, plus
15 sessions per month
Unlimited rollover sessions
Screener survey library
Access to all previously recruited participants
Includes features of Add-ons

Custom (recruit)

Custom

Includes features of Essential plan, plus
SSO / SAML support
Security review
Customizable contract terms and session volume
Includes features of Add-ons

Free (research Hub)

Free

Unlimited researcher seats
Up to 100 contacts in your participant CRM
Panel building participant opt-in form
Automatic scheduling, emails, and incentive payments
1:1 and bulk messaging
Unlimited screener survey questions and pages
Screener survey skip logic

Essential (research Hub)

$125.00 per month

Includes features of Free plan, plus
Up to 5,000 contacts in your participant CRM
Custom branding for your emails, study applications, and opt-in form
Send emails from custom domains
Customizable data consent notice for participants

Enterprise (research Hub)

Custom

Includes features of Essential plan, plus
Unlimited contacts in your participant CRM
SSO / SAML support
Security review
Customizable contract terms